*Cancellation Policy*
• 0% of Total Meal Plan / Package Amounts if cancelled 15 days or more in advance.
• 25% of Total Meal Plan / Package Amounts if cancelled 96 hours (4 days) or more in advance.
• 50% of Total Meal Plan / Package Amounts if cancelled 48 – 96 hours (2-4) days in advance.
• 100% of Total Meal Plan / Package Amounts if cancelled within 48 hours (2 days) prior to check-in date.
• Cancellations of Credit card and online payments will be charged 5% extra.
• In the event of part cancellation of the reservation (i.e. reduction in duration or number of rooms), the above cancellation policy will apply on a pro-rata basis.
• In the unfortunate event of a positive Covid-19 RT-PCR report prior to check-in, Oasis Retreat will offer a credit note without a cancellation charge (evidenced by a copy of the positive test report)
*Refund*
• Refunds only through bank transfer for bookings made by cash/cheque/bank transfer.
• Online refunds for bookings made through the website usually take 7-10 working days.
• Credit/debit card refunds will only be made against credit/debit card bookings and usually take 15 working days.
• No reduction from the Meal Plan / Package price can be claimed in case any meals / activities are not availed, or should any activities become unavailable on the day.
• Rooms booked can’t be downgraded and upgrades are possible subject to availability and payment of the difference in tariffs.
Property management / manger reserves the right to make changes to your room selection. If your room is downgraded, the difference will be refunded